Here at Go Direct Services, customer satisfaction is our goal in everything we do. We understand replacing your sewer line or water line is an unexpected cost and this experience can be frustrating and cause you stress.
Our intention – is the bring you “Peace of Mind“ by explaining the work we will perform and hopefully make you feel confident in hiring our company.
That is in part – Our Service Satisfaction Guarantee.
We stand behind all our plumbing workmanship, the parts and products we install and the professionalism of our staff. Depending on the service you need, your technician will explain your warranty on the service we provide.
Our Service Satisfaction Guarantee begins with a code of conduct instilled in our employees that will assure you that you will be treated with respect and your property will receive the upmost care.
When you call our office, a courteous trained operator will answer your call, listen to your problem then schedule an appointment that is convenient for you. Our technician will arrive on time in a vehicle and uniform that clearly identifies our company. They will inquire about your issues and address your concerns with expertise and professionalism.
Our technicians use shoe covers and drop cloths to protect your home. When work is complete, our technician will recap the work they have done with you. We will follow up after the appointment is completed to ensure you are satisfied with our service.
Go Direct/ Stone & Concrete has been in business since 2005 and we plan on being here for a long time to come.